Industries — Wholesale & Distribution
AI agents for wholesale and distribution
200 orders a week. 30 seconds each. Including weekends.
Wholesale and distribution businesses run on order velocity. Our agents process incoming orders from any format — email, EDI, portal, fax-to-email — into your ERP automatically, handling pricing exceptions, stock checks, and customer confirmations without manual intervention.
What agents handle
Workflow
Inbound order processing
Before
CSR manually reads customer PO, enters into ERP, sends confirmation
After
Agent reads PO in any format, enters ERP, sends confirmation automatically
Result
15 min → 30 sec per order
Workflow
Pricing and discount validation
Before
Sales checks each order against customer price agreements manually
After
Agent validates pricing against customer contract, flags exceptions only
Result
Zero pricing errors on compliant orders
Workflow
Stock availability check
Before
CSR calls warehouse or checks ERP before confirming delivery date
After
Agent checks live stock, applies substitution rules, confirms or escalates
Result
Confirmation in under 60 seconds
Workflow
Back-order management
Before
Backorders tracked in spreadsheets, customers chased manually
After
Agent monitors inbound stock, allocates to waiting orders, notifies customers
Result
Same-day customer notification on all backorder updates
The challenges we solve
- High order volumes with tight SLAs for confirmation turnaround
- Customers send orders in every imaginable format — structured and not
- Pricing complexity: different agreements per customer, per product, per volume
- Stock availability changes faster than manual systems can track
- Backorder communication is time-consuming and falls through the cracks
- Weekends and bank holidays create confirmation backlogs that damage relationships
Any-format order ingestion
Customers send orders however they want — PDF attachments, EDI, portal exports, structured emails. The agent reads all of them and maps them to your ERP without reformatting requirements.
Customer-aware decision making
The agent knows your customer-specific pricing, preferred substitutions, and communication preferences. It does not apply generic rules — it applies your rules.
Always-on processing
Agents do not have office hours. Orders that arrive Friday at 5pm are confirmed by 5:01pm. Customers who place orders on Saturday get their confirmation on Saturday.
See it working in your operation
Start with one workflow. We will have it running in days, not months.