Industries — Logistics
AI agents for freight, fulfilment, and last mile
Handle the exception avalanche. Automatically.
Logistics operations are exception-driven by nature. Delays, capacity changes, carrier substitutions, and customer inquiries arrive constantly. Our agents triage, route, and resolve the majority of exceptions before a human even sees them.
What agents handle
Workflow
Shipment exception handling
Before
Ops team manually triages every delay notification and updates customers
After
Agent assesses delay, determines impact, sends proactive update
Result
80% resolved without human touch
Workflow
Carrier rate confirmation
Before
Coordinator emails carriers, waits for replies, updates TMS
After
Agent sends rate requests, parses responses, books lowest compliant rate
Result
4 hours → 12 minutes
Workflow
Proof of delivery processing
Before
PODs arrive via email, scanned, manually filed and matched
After
Agent extracts data from POD, matches to shipment, updates billing
Result
<1% exception rate
Workflow
Customer order status
Before
Customer emails handled individually by CSR team
After
Agent queries TMS, composes accurate status reply, escalates complex cases
Result
3x response throughput
The challenges we solve
- Exception volume scales with shipment volume — teams are perpetually behind
- Carrier communications arrive in inconsistent formats across dozens of partners
- Customer SLA breaches often discovered after the fact, not proactively
- TMS data quality suffers because updates happen too slowly
- Billing errors from mismatched PODs accumulate over the month
- CSR teams spend most of their time on status queries instead of problem-solving
Exception-first design
Our agents are built around the reality that logistics is exception-driven. They do not just automate the happy path — they are specifically trained on the edge cases your team handles most.
Multi-carrier awareness
Agents learn the communication patterns of your carrier mix. Each carrier communicates differently — the agent normalises that into consistent TMS updates.
Proactive customer communication
Instead of waiting for customers to ask, agents monitor shipments and trigger proactive status updates when delays or changes are detected.
See it working in your operation
Start with one workflow. We will have it running in days, not months.